[01] Portfolio / Clinica Sureste
Clinica Sureste
Patient intake and scheduling portal replacing a WhatsApp-and-spreadsheet workflow.
Clinica Sureste
ClientClinica Sureste
IndustryHealth
TypeWeb app
Year2024
RoleFull-stack
- React
- Node.js
- PostgreSQL
- TypeScript
[02] Case study
What actually changed.
3→1Intake channels
-28%No-shows
C-01
The challenge
Appointments arrived through three channels and were reconciled by hand every morning, which is where the double-bookings came from.
C-02
The approach
A single intake form feeding one schedule, with the reception desk as the only source of truth and reminders sent automatically.
C-03
The outcome
No-shows dropped and the morning reconciliation disappeared entirely.